Terms & Conditions

Cyber Growth Academy Refund Policy

1. 7-day refund window

Participants may request a full refund within 7 days of purchase.

2. If you have signed up for a cohort based learning, once the cohort starts (no change-of-mind refunds), the following additional condition applies.

After the 7-day window ends, or once the Cyber Growth Launchpad cohort has commenced, refunds are not available for change of mind, including (but not limited to):

- Scheduling conflicts or time constraints

- Personal circumstances or workload changes

- Non-attendance of live calls

- Not completing tasks, labs, or assignments

- Deciding the program is “not a fit”

This is because a cohort program involves capacity planning and the allocation of coaching / support that cannot be “returned.”

3. Payment plans

If a participant enrolls via a payment plan:

- The 7-day refund window applies from the date of the first payment, provided the request is also received before the cohort start date / time (whichever occurs first).

- After the refund window ends or once the cohort commences, payments are non-refundable, except where required under Australian Consumer Law (ACL).

- If a payment is missed, access to the program (including live calls and materials) may be paused or revoked until the account is brought up to date.

4. One-time cohort transfer (optional leniency)

If a participant is unable to continue after the cohort has started, the provider may offer a one-time transfer into a future Cyber Growth Launchpad cohort (subject to availability), provided that:

- The request is made in writing, and

- The transfer is used within 12 months of the original cohort start date, and

the participant is not in arrears on a payment plan (unless otherwise agreed in writing)

A transfer is offered in lieu of a refund and may not be exchanged for cash.

5. Provider cancellation or major changes

If the provider cancels the cohort and cannot provide a reasonable alternative (such as rescheduling or transfer to another cohort), participants will receive a full refund of amounts paid for the cancelled program.

If a major change is made that materially reduces what was advertised (e.g., removal of core components), the provider will offer a fair remedy, which may include rescheduling, substitution, credit, or refund (as appropriate).

6. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights a participant may have under Australian Consumer Law. Participants may be entitled to a remedy if services are not provided with due care and skill, are not fit for a purpose that was made known, or are not provided within a reasonable time.

7. How to request a refund or transfer

All requests must be made in writing to [email protected] and include:

- Participant's full name

- Email used for purchase

- Cohort name / start date

- The request (refund or transfer) and the reason (briefly)

Approved refunds will be processed back to the original payment method within 10 business days.